Privacy Policy

Last updated: 23 July 2025

This Privacy Policy outlines how Web Mascot Pty Ltd T/A WebAlive ("we", "us", or "our") collects, uses, discloses, and protects your information when you use the Exsited platform ("Exsited").

By using Exsited, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

When you sign up or use our services, we may collect:

• Name
• Email address
• Company name
• Billing information
• Phone number
• Job title or role

b) Technical and Usage Information

We automatically collect:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of access
• Referring URLs
• API usage metrics

c) Client Data

We process the data you upload or transmit through the platform, including inventory records, business documents, integration credentials, and portal content ("Client Data").

Note: You are responsible for ensuring that Client Data is lawfully collected and shared with us.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Exsited platform
• Enable integrations and workflows
• Respond to support requests
• Process billing and manage accounts
• Improve system performance and user experience
• Communicate product updates and service announcements
• Enforce our Terms and Conditions

3. Legal Bases for Processing (GDPR Compliance)

We process personal data under the following legal grounds:

• Contractual necessity – to deliver the services you requested
• Legitimate interest – for platform security, analytics, and customer support
• Consent – for marketing communications
• Legal obligation – when required by law or legal process

4. Sharing and Disclosure

We do not sell or rent your personal information. We may share your information:

• With trusted third-party service providers (e.g. hosting, analytics, billing)
• With integration partners where authorised by you
• With law enforcement or regulatory bodies when legally required
• During a merger, acquisition, or asset sale (with notice to you where required by law)

5. Data Retention

• We retain personal and Client Data as long as your account is active or as required to fulfil the purposes outlined in this Policy.
• Upon termination of your account, we retain data for up to 30 days unless otherwise agreed or required by law.

6. International Data Transfers

If you are located outside Australia, please note that your information may be transferred to and processed in Australia or other countries with different data protection laws.
We ensure adequate safeguards for international transfers where required by law.

7. Security Measures

We implement appropriate technical and organisational safeguards, including:

• TLS encryption in transit
• Secure cloud infrastructure
• Role-based access control
• Data isolation by account
• Regular vulnerability assessments

Despite our efforts, no system can be guaranteed 100% secure.

8. Your Rights

You may have the following rights (subject to local law):

• Access your personal information
• Correct or update your data
• Request deletion of your data
• Object to or restrict processing
• Withdraw consent (where applicable)

Requests can be made by emailing us at: support@exsited.com

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain session state
• Analyse platform usage
• Improve performance and security

You can control cookie preferences via your browser settings.

10. Children’s Privacy

Exsited is not intended for use by individuals under the age of 16. We do not knowingly collect personal data from children.

11. Third-Party Links

Exsited may contain links to external websites or integrations. This Privacy Policy does not apply to those third-party services. You should review their privacy policies independently.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email or in-app notice.

13. Contact Us

For privacy-related questions or requests, contact:

Web Mascot Pty Ltd T/A WebAlive
Suite 502, 9 Yarra St
South Yarra, VIC 3141
Australia
Email: support@exsited.com